Cancel/Change Order Policy

Last Updated: June 30, 2025

Calebmatthewhans, operated by Caleb Matthew Hans LLC, understands that you may need to modify or cancel your order. We process orders quickly to ensure timely delivery, so please review the following policy carefully to facilitate any necessary changes.

1. Cancellation & Modification Window

You may request a cancellation or modification to your order within 4 hours of the time of purchase. All order times are based on the Mountain Standard Time (MST) zone to align with our business location in Arizona.

We strive to fulfill orders as quickly as possible. Requests received after this 4-hour window cannot be guaranteed, as the order may already be in the fulfillment and shipping process.

2. How to Request a Change or Cancellation

To cancel or change your order within the 4-hour window, you must contact our customer support team immediately through one of the following methods:

• • Email: [email protected]
  • Phone: +1 (650) 484-8970

• • Contact Form: Via our Contact Us page at https://calebmatthewhans.com/contact-us/

When you contact us, please provide your order number and the specific details of your request (e.g., cancel the entire order, change an item, or update the shipping address).

3. Requests After the 4-Hour Window

If your request is made after the 4-hour window has passed, we cannot guarantee that we can fulfill it.

If your order has already been processed or shipped, it can no longer be cancelled or modified. In this case, you may refer to our Return Policy once you receive the package if you wish to initiate a return for a refund or exchange, subject to the terms outlined in that policy.

4. Delivery Address Accuracy

Please ensure your delivery address is complete and accurate before submitting your order. Calebmatthewhans, operated by Caleb Matthew Hans LLC, is not responsible for shipping delays, issues, or non-delivery resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an undeliverable address, you may be responsible for the additional shipping fees required to reship the order to the correct address. We will contact you to coordinate reshipment in such instances.

5. Contact Information

For any questions about your order or this policy, please do not hesitate to contact us.

• Store: Calebmatthewhans
• Company: Caleb Matthew Hans LLC
• Address: 2265 S Bailey Hill Rd, Humboldt, Arizona 86329, United States
• Email: [email protected]
• Phone: +1 (650) 484-8970
• Contact Page: https://calebmatthewhans.com/contact-us/

Our customer service team typically responds to email inquiries within 24-48 business hours. Thank you for your understanding and for shopping with Calebmatthewhans.