Return & Refund Policy

Last Updated: June 30, 2025

Welcome to Calebmatthewhans, operated by Caleb Matthew Hans LLC. Your satisfaction with your purchase is our top priority. This policy outlines our procedures for order exchanges, cancellations, returns, and refunds. Please review it carefully.

If you have any questions, we encourage you to visit our Contact Us page or use the details provided at the end of this policy.

1. Order Exchanges

• Before Purchase: We kindly ask you to review all order details—such as size, design, and quantity—thoroughly before completing your purchase.
• No Direct Exchanges: We are unable to process direct exchanges for different items, sizes, or designs if an error was made in these selections during ordering.
• Alternative – Cancellation & Reorder: If you realize you’ve made an error, you may cancel your original order within 4 hours of placement (see “Order Cancellations” below) and place a new order with the correct details.
• Assistance: Our support team is available to help clarify any questions you might have before you place your order.

2. Order Cancellations

• Timeframe for Free Cancellation: Orders can be canceled free of charge within 4 hours of placement.
• After 4 Hours: After the 4-hour window, your order may have entered the processing stage, and cancellation might not be possible.
• Cancellation Fee (if applicable): If a cancellation is requested and approved after the 4-hour window but before shipment, a cancellation fee of 10% of the total order value will be applied to cover processing costs.
• How to Request Cancellation: To request an order cancellation, please contact us immediately by email at [email protected]. Include your order number and “Cancellation Request” in the subject line.

3. Returns and Refunds

• Return Window: We accept returns within 30 days from the date of delivery.
• Conditions for Eligible Returns: You may return an item if:
  • It arrives damaged or broken.
  • The product received differs significantly in design, size, or material from what was ordered.
  • You received an incorrect item.
  • The product has significant deviations from its description on our website.
• Conditions for Ineligible Returns: Returns will not be accepted for:
  • Items that have been worn, washed, or altered.
  • Items where the defect is not attributable to an oversight by Calebmatthewhans.
  • Items missing their original tags.
  • Items with minor, easily fixable thread issues that do not affect the overall quality or usability.
• Condition of Returned Items: All returned items must be in their original, unused, unwashed, and unaltered condition, with all original tags and packaging intact.

4. How to Initiate a Return

1. Contact Us: To start the return process, please send an email to our support team at [email protected].
2. Provide Required Information: To expedite your claim, please include the following in your email:
   • Your Order Number
   • Proof of Purchase (e.g., order confirmation email)
   • Clear photographic or video evidence of the damage, defect, or incorrect item.
   • A brief description of the issue.
3. Await Approval & Instructions: We aim to review your request and respond within 2-3 business days. If your return is approved, we will provide you with the return shipping address and further instructions. Please do not send items back without receiving prior authorization.
4. Ship Your Return: Once approved, package the item securely and ship it to the return address provided by our team. We highly recommend using a trackable shipping service and providing us with the tracking number.

5. Return Shipping Costs

• Customer Responsibility: Customers are generally responsible for the cost of return shipping.
• Calebmatthewhans Responsibility: If the return is due to an error on our part (e.g., the item is damaged, defective, or incorrect), Calebmatthewhans will cover the reasonable cost of return shipping. We will provide instructions on how this will be handled (such as a prepaid label or reimbursement) upon approval of your return.

6. Refund Processing

• Inspection: Once we receive your returned item, we will inspect it within 2-3 business days to ensure it meets our return conditions.
• Notification: We will notify you via email of the approval or denial of your refund.
• Refund Issuance: If approved, your refund will be processed, and a credit will be applied to your original method of payment within 2 business days. The refunded amount will include the original shipping costs paid at the time of purchase.
• Refund Delays: If you haven’t received your refund within 10-15 business days after our notification, please first check your bank account again. Then, contact your credit card company or bank, as there is often a processing time before a refund is officially posted. If you have done all of this and still have not received your refund, please contact us.

7. Important Notes

• Finality of Orders: After 30 days from the delivery date, all orders are considered final. We will no longer be able to issue refunds or accept returns.
• Liability for Return Shipping: Calebmatthewhans is not liable for items damaged or lost during return shipping. Customers are responsible for ensuring the item is returned safely.

8. Contact Information

For any questions regarding this policy or for assistance with your order, please contact us.

• Company: Caleb Matthew Hans LLC
• Email: [email protected]
• Phone: +1 (650) 484-8970
• Address: 2265 S Bailey Hill Rd, Humboldt, Arizona 86329, United States
• Support Hours: 9:00 AM – 5:00 PM (MST), Monday – Friday

Return Address: The specific return shipping address will be provided to you once your return request is approved. Please do not send returns to our company address unless explicitly instructed by our support team.

Thank you for shopping with Calebmatthewhans. We value your business and are committed to ensuring a positive shopping experience.